Frequent questions
Product
How can I pay for the purchase?
We accept payments via several methods, including credit or debit card, PayPal, Google Pay and other secure methods. You can select your preferred option during checkout on our site.
What is the origin of your products?
Our hats are made with care and skill in Italy, in the picturesque Massa Fermana, the European hat capital. The careful choice of materials and tailoring reflect the rich Italian artisan tradition, guaranteeing high quality products and elegant style. Our dedication to manufacturing in Italy is the key to offering distinctive and classy hats and other items.
What materials are used to produce your products?
The materials used to make our products are specified in detail on each page dedicated to each item. You'll find this information in the "Material" section, which gives you an accurate overview of the composition of the product you're considering.
Can I wash my hat in the washing machine?
To preserve the fabric quality of our products, avoid dry cleaning, tumble drying and ironing. Alternatively, wash gently with a mild detergent. Here you will find the most common wordings on the label and their meanings, which may vary depending on the product.
Shipping
When will I receive my order?
Orders are processed within 2 working days of confirmation. Delivery times depend on your location, on average 2 to 6 working days.
What couriers are used for shipping?
Mainly Poste Italiane, with the possibility of other couriers for faster deliveries.
Can I receive my order outside Italy?
We currently only ship to Italy, but we are evaluating international expansion.
Returns and Refunds
How do I start the return procedure?
You can start the procedure on account.cappellistore.it or by sending an email to info@cappellistore.it within 14 days of receipt.
Who pays the return shipping costs?
You are responsible for the costs unless the product is faulty or incorrectly shipped by us.
How long does it take to receive a refund after returning the product?
Within 14 working days of verifying the return.
DO YOU HAVE ANY OTHER QUESTIONS?
Don't hesitate to contact our super friendly customer support team.